🛡️ 1. Data controller and scope

These presents General Terms and Conditions (hereinafter, CGC) regulate the purchase of the products offered in the online shop https://tienda.lyricaudio.com, owned by:

LYRIC AUDIO ELITE S.L. Company Registration Number: B34186304 Address: C/ Mariano de los Cobos nº 1, 47014 Valladolid, Spain Email: info@lyricaudio.com

Placing an order implies that the customer has had access to these GTC and has accepts in full before finalising the purchase.

The applicable conditions will be those in force at the time the order is placed. The customer may consult them, save them or print them at any time.

🛒 2. Product and pricing information

Prices, technical characteristics, photographs, availability and specifications of the products may be modified before the order was finalised.

Once the order has been confirmed:

• Will it apply to price accepted by the customer.
• The following shall apply current terms and conditions at that moment.
• No modifications will be accepted except manifest error, technical fault o express agreement between both parties.

Lyric Audio Elite S.L. reserves the right to correct obvious pricing errors, incorrect descriptions or technical issues that may affect the validity of the offer.

📩 3. Formalisation of the contract

The contract shall be deemed to have been executed when Lyric Audio Elite S.L. Confirm the order acceptance by email.

The recruitment takes place in Spanish. The customer will receive a confirmation email with the essential order details.

Lyric Audio Elite S.L. may request additional verification of identity, address or payment method when there are indications of:

• Fraud.
• Misuse.
• Inconsistencies in the information provided.
• Suspicious or irregular activity.

📦 4. Availability and order management

Orders will be processed by entry order. In the event of lack of availability, stock error or logistical issue:

• The customer will be informed.
• An equivalent alternative will be offered.
• Or an immediate refund will be issued.

Lyric Audio Elite S.L. will be able to deny, cancel or suspend orders when there are reasonable grounds for:

• Fraud or misuse of payment methods.
• Manipulation of the purchasing process.
• Breach of these conditions.
• Obvious errors in price or product information.
• Abusive or repeated behaviour by the customer.

These measures shall apply without prejudice to the rights granted to consumers under current legislation.

🔧 5. Update to the terms and conditions

Lyric Audio Elite S.L. may update these General Terms and Conditions whenever necessary for the following reasons:

• Legal.
• Technicians.
• Advertisements.
• Store operations or functioning.

The modifications will not affect to orders that have already been placed.

🔐 6. Security, verification and fraud prevention

To ensure the security of transactions, Lyric Audio Elite S.L. may:

• Request further documentation from the client.
• Verify the cardholder identity.
• Check the delivery address.
• Check for suspicious purchasing patterns.
• Temporarily block orders until verification is complete.

These measures are intended to protect both the customer and the company against transactions fraudulent, irregular or high-risk.

🛡️ 7. Limitations, customer behaviour and appropriate use of the store

To ensure the shop operates correctly and to uphold commercial integrity, Lyric Audio Elite S.L. sets out the following additional terms and conditions:

7.1. Abusive behaviour

Lyric Audio Elite S.L. will be able to restrict, suspend or cancel orders where there are reasonable grounds to believe that:

• abusive behaviour,

• repeated incidents,

• fraud or misuse,

• manipulation of the purchasing process,

• or any conduct contrary to good commercial practice.

These measures may also apply to future orders from the same customer.

7.2. Misuse of the right of withdrawal

The right of withdrawal may not be exercised in an abusive manner. Improper use shall be considered to include, inter alia:

• Returns of products that have been used or show signs of wear and tear.

• Original packaging or accessories are missing.

• Undeclared damage.

• Repeated returns without objective grounds.

In these cases, Lyric Audio Elite S.L. may reject the return or apply one proportional depreciation according to the condition of the product.

7.3. Mandatory technical verification

Every returned product will be subject to an technical assessment. If the item works correctly or the damage is not covered by the warranty, the customer will assume the diagnostic and transport costs, and the return may be rejected.

7.4. Refunds and payment methods

Refunds will be made exclusively using the same payment method used for the purchase. Refunds by bank transfer will be made within 3 to 7 working days following product verification.

7.5. Written communication

Any request for a refund, under warranty or regarding an issue must be reported in writing to the official company email address: info@lyricaudio.com. Communications made through other channels will not be valid for administrative purposes.

📅 8. Review date

Terms and conditions revised and updated on 21 July 2026.

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🛡️ Right of withdrawal

In accordance with Royal Legislative Decree 1/2007 of 16 November, the consumer has fourteen (14) calendar days to exercise their right of withdrawal without needing to provide any justification.

The period shall begin to run from the day on which the consumer, or a third party designated by them other than the carrier, take physical possession of the product. In the case of partial deliveries, the period shall be calculated from the receipt of the last item of the order.

Notice of withdrawal

The customer must communicate their decision to cancel unequivocally and verifiably by email addressed to info@lyricaudio.com, indicating:

• Order number.

• Full name and ID card.

• Date of receipt of the product.

• Product photographs before packing, showing condition, accessories and serial number.

• Photographs of the original packaging or alternative packaging you are going to use.

Communication must be comprehensive and well-documented. Withdrawals submitted with incomplete information will not be processed.

Lyric Audio Elite S.L. will confirm receipt of the cancellation and will send the return instructions, which must be strictly followed.

🚚 Return costs

Unless there is an error attributable to Lyric Audio Elite S.L., a manufacturing defect or duly substantiated damage caused during transport, All direct costs of the return shall be borne by the customer., including:

• Transport.

• Compulsory insurance covering the full value of the product.

• Suitable packaging and internal protections.

• Any expenditure necessary to ensure the equipment remains in good condition during the return journey.

Returns sent will not be accepted carriage paid nor returns made without having previously requested the return instructions.

Lyric Audio Elite S.L. will be able to advise on the most appropriate procedure depending on the type of product, recommending a carrier, level of cover and type of packaging.

📦 Condition of the returned item

The consumer may handle the product only to the extent necessary to check its nature, characteristics and functioning, just as you would in a physical shop.

The product must be returned:

• In mint condition.

• In good condition and shows no signs of wear and tear beyond a basic inspection.

• Properly secured for transport.

• Complete with all accessories, manuals, cables, adapters, protective covers and original documentation.

• With a matching serial number and no internal alterations.

• Preferably in the original packaging, or equivalent packaging that ensures adequate protection.

The absence of the original packaging does not imply the loss of the right of withdrawal, but increases the risk of a fall in value if the alternative packaging proves insufficient.

🔍 Technical inspection of returns

Once the product has been received, it will undergo a thorough technical inspection by the Technical Assistance Service (SAT) of Lyric Audio Elite S.L., which will verify:

• Product operation.

• Physical and aesthetic condition.

• Team integrity.

• Serial number matching.

• Presence of all accessories and documentation.

• Condition of the packaging received.

• Absence of unauthorised tampering, modification or repair.

• Damage caused by knocks, moisture, transport or misuse.

Lyric Audio Elite S.L. may document by means of photographs and video the condition of the product prior to dispatch and upon receipt, including packaging, serial numbers and any incidents observed.

💸 Deductions for decrease in value and SAT costs

If during the inspection the following is detected:

• Use in excess of what is necessary for verification.

• Cosmetic or functional damage.

• Absence of accessories or documentation.

• Inadequate or insufficient packaging.

• Unauthorised internal or external tampering.

• Dirt, wear or tear.

Lyric Audio Elite S.L. may apply the corresponding deduction to the amount to be refunded to cover:

• The diminution in value of the product (including, where applicable, its reclassification as a demonstration or outlet unit).

• The reasonable costs for reconditioning, cleaning, repackaging and technical verification on behalf of the SAT.

All of this in accordance with Article 108 of Royal Legislative Decree 1/2007.

Refund

Once the technical inspection has been completed, Lyric Audio Elite S.L. will proceed, where applicable, with the refund using the same payment method employed by the client, unless expressly agreed otherwise.

In accordance with Article 107 of the LGDCU, Lyric Audio Elite S.L. may withhold the refund until receipt of the goods or until the consumer has supplied proof of having sent them back, whichever is the earlier.

📁 Verification and traceability procedure

As part of its internal quality protocol, Lyric Audio Elite S.L. may use the technical, photographic and/or videographic documentation obtained during the preparation, packaging, dispatch, delivery and return processes as a means of verifying the condition of the product in the event of an incident, claim or dispute, without prejudice to the rights recognised to consumers and users.

🛡️ Statutory guarantee of conformity

 

1. Scope of the statutory warranty

All products sold by Lyric Audio Elite S.L. are covered by the statutory warranty of conformity provided for in Royal Legislative Decree 1/2007 of 16 November, and other applicable regulations regarding consumers and users.

Lyric Audio Elite S.L. will respond to the lack of conformity existing at the time of delivery that they make representations within the legally established time limit.

When there is a lack of conformity covered by the legal guarantee, the consumer shall be entitled to the remedies provided for by current legislation, including repair, replacement, price reduction or termination of the contract, where appropriate.

The exercise of the legal guarantee shall be free for the consumer when the issue effectively corresponds to a lack of conformity covered by the applicable regulations.

🔍 Preliminary technical diagnosis

Before determining whether an issue is covered under warranty, the product may be inspected by:

• El Technical Support Service of Lyric Audio Elite S.L.

• The manufacturer's official technical service.

• An expressly authorised service centre.

The review will aim to:

• Determine the real origin of the incident.

• Check the general condition of the product.

• Check if the fault corresponds to a non-conformity or if it derives from external causes, incorrect installation, improper use, normal wear and tear or any other circumstance not covered.

Lyric Audio Elite S.L. may document by means of photographs, video, measurements, technical reports or any other means of proof the condition of the product and the checks carried out during the diagnosis.

🚫 Warranty exclusions

The statutory warranty will not cover breakdowns, damage or deterioration not originating from a lack of conformity of the product and caused by, among others:

• Incorrect, negligent, abusive use or use contrary to the manufacturer's instructions.

• Incorrect installation, connection, configuration or maintenance.

• Impacts, falls, moisture, liquids, corrosion, dirt, fire or external agents.

• Electrical surges, lightning strikes or faulty installations.

• Use of voltages other than those specified by the manufacturer.

• Fair wear and tear resulting from regular use.

• Damage caused during transport arranged directly by the customer.

• Use of incompatible or non-recommended accessories, cables, valves, components, software or devices.

• Lack of maintenance when this is compulsory.

• Purely aesthetic damage caused after delivery.

🔧 Unauthorised tampering and repairs

Breakdowns or damage arising from the following will not be covered by the guarantee:

• Internal or external modifications.

• Unauthorised tampering, adjustments or interventions.

• Repairs carried out by third parties not authorised by Lyric Audio Elite S.L. or by the manufacturer.

When such interventions:

• Alter the original state of the product.

• They are unable to determine the real origin of the fault.

• They make a reliable technical diagnosis impossible.

Lyric Audio Elite S.L. will be able to reject the warranty claim regarding the incidents related to said intervention, following a technical report from the Customer Service Department.

The existence of an unauthorised intervention does not automatically imply the total loss of the warranty, but it may exclude coverage for breakdowns directly or indirectly related to said intervention.

⚙️ Setup and incompatibilities

Issues arising exclusively from the following shall not be considered a lack of conformity:

• Incorrect configurations made by the customer.

• Home networks, computers, routers, software or external devices.

• Equipment, accessories or components not supplied by Lyric Audio Elite S.L.

• Incompatibilities between products from different manufacturers outside the product sold.

When the incident originates from any of these circumstances, Lyric Audio Elite S.L. may offer technical assistance, configuration or repair subject to prior estimate.

Products without faults or uncovered incidents

When, following the technical review, it is determined that:

• The product works correctly, or

• The issue is not covered by the statutory warranty,

Lyric Audio Elite S.L. will inform the customer of the diagnostic result.

In such cases, any repair, adjustment, configuration, transport or technical intervention shall be subject to advance estimate, which will require the express acceptance of the customer prior to its execution.

Manufacturer's commercial guarantees

Some manufacturers offer additional commercial warranties that complement the statutory warranty.

These commercial guarantees shall be governed exclusively by the conditions established by each manufacturer and they will never limit the rights granted to the consumer under current legislation against Lyric Audio Elite S.L.

🔄 Order cancellation and bank transfer refunds

(Revised and hardened version — ready to replace the current one)

When an order cancellation involves refunding the amount to the customer by bank transfer, the process will be subject to the internal administrative deadlines of Lyric Audio Elite S.L.

The refund will be made within a maximum period of 30 calendar days, necessary to complete accounting checks, bank data validation, order reconciliation and internal security controls.

Nevertheless, Lyric Audio Elite S.L. will endeavour to ensure that the refund is made within an approximate period of 7 calendar days, provided that administrative and security checks can be completed without incident.